Feedback and Complaint Policy
At Rey Nuevo, we value your opinions and feedback on the services we provide. Your comments can help us identify areas where we can improve and deliver a better experience to our customers. In the event that you have reason to complain about our service, we want to assure you that we will handle it fairly and promptly. If you need to make a complaint, please reach out to our dedicated Customer Services Team by email. You can contact us by sending an email to info@reynuevo.com or by using the contact form on our website, www.reynuevo.com. Our team will promptly address your concerns and work towards a resolution. We will acknowledge your complaint within a few working days and aim to resolve it as quickly as possible. If we need more time to investigate the matter, we will provide you with a timescale for resolution. Our goal is to make sure that you feel heard and that we address any issues you may have in a timely and satisfactory manner. Thank you for choosing Rey Nuevo, and we look forward to continuing to serve you with the best possible service.